I can sympathise with the following problem but if we took it as written we'd be astounded to see that this user consistently finds it easier to print with her computer turned off than with it turned on:
Monday, 23 March 2009
Phases of help desk call resolution
The first stage in help desk call resolution is to translate what the user is telling you (if taken literally) into what is actually happening.
I can sympathise with the following problem but if we took it as written we'd be astounded to see that this user consistently finds it easier to print with her computer turned off than with it turned on:
I can sympathise with the following problem but if we took it as written we'd be astounded to see that this user consistently finds it easier to print with her computer turned off than with it turned on:
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